Claim Submission & Payment Management
Effective claim management is critical to the financial health of your practice. Devoted Health allows claim submission both electronically and on paper, and provides tools to manage payments. This page explains how to submit claims, receive payments and find support resources.
How Do I Submit a Claim?
Electronic Submission (Recommended)
Submitting claims electronically ensures faster processing. To send claims to Devoted Health:
- Integrate your EMR/PM system with Availity or Optum iEDI/Change Healthcare EDI clearinghouses. The Payer ID should be configured as DEVOT.
- You can also submit claims directly through Availity.
Paper Submission
If you prefer, you can submit claims on paper. You’ll need to complete the appropriate form and mail it to Devoted Health. Make sure you use the correct professional (CMS 1500) or institutional (UB‑04) form.
Mail paper claims to:Devoted Health, Inc.
Claims Department
PO Box 211524
Eagan, MN 55121
It’s best to send packages via USPS because some couriers don’t deliver to P.O. boxes.
Receiving & Managing Payments
After receiving your first paper check you can enroll in Payspan to set up electronic payments. You’ll need the code found on your check to get started.
For claim and payment management, use the combination of the Devoted Health provider portal, Availity and Payspan. Through the portal you can check claim status and submit electronic disputes; through Availity you can view EDI files and claim remittance; and through Payspan you can view electronic explanations of payment (EOP) and payment details.
To understand which platform to use for each task and to learn more, consult Devoted Health’s tool comparison guide.
Additional Resources & Support
For more information on claim processes and reimbursement policies, visit Devoted Health’s payment policy and payment integrity pages. You can also use the Provider Learning Center and training library to view star performance reports, watch training videos and download comprehensive guides.