Prior Authorization & Referral Requests
Devoted Health requires prior authorization or referrals for certain medical services and drugs. By submitting requests electronically through the provider portal you can speed up processing and shorten decision times. This page explains how to submit and manage authorization and referral requests.
Submitting Requests via the Portal
For the fastest results, send your requests through the Devoted Health provider portal. After logging in to Availity and navigating to the Devoted Health payer space you can:
- Create electronic referral and prior authorization requests.
- Monitor request status in real time.
- Check prior authorization requirements by CPT code.
- Add related clinical documentation to support your request.
If you are unable to use the portal, you can submit a paper request using Devoted Health’s prior authorization form.
Services Requiring Prior Authorization
Certain services and medications require prior authorization. Devoted Health publishes coverage criteria and service lists for each year. Check the 2025 and 2026 lists to see which services require prior authorization.
Oncology Authorizations
Authorization processes for oncology services are handled through the OncoHealth platform. Select “Oncology Authorization Request” in Availity or click the oncology authorization link in the Devoted Health payer space to submit requests. Contact provider‑[email protected] or call 1‑888‑916‑2616 for assistance.
Referral Processes
Certain services for HMO members require a referral. Check the referral lists for the applicable year to see which services require referrals in states like Florida, Illinois and Texas.
When you submit a referral request via the portal you can also track its status there.